Privacy Policy

Last updated: September 10, 2026

1. Introduction

CLA Madagascar ("we") cares deeply about protecting your personal data. This Privacy Policy explains what data we collect when you use the CLA Madagascar website (the "Site"), why we collect it, how it is used and protected, and what your rights are.

2. Data We Collect

Depending on how you use the Site, we may collect:

• Your name, email address and phone number when you contact us or place an order;
• Your delivery address, needed to ship your order;
• The content of your communications with us (email, WhatsApp, contact form);
• General technical browsing data (device type, browser, pages visited) collected to keep the Site running smoothly and to improve it.

We do not collect any banking information: online payments, when made, are processed by third-party payment providers who apply their own security measures.

3. Purposes of Processing

Your data is used to:

• Process and deliver your orders;
• Respond to your questions and customer service requests;
• Keep you informed, if you wish, about our news, collections and offers;
• Improve the Site's operation and user experience;
• Meet our legal and accounting obligations.

4. Legal Basis

Depending on the case, the processing of your data is based on the performance of the sales contract (processing your order), your consent (for example, for marketing communications), or our legitimate interest in keeping the Site running properly and securely.

5. Data Sharing

Your data is never sold to third parties. It may only be shared with providers necessary to fulfill your order, in particular delivery/courier services responsible for shipping your items and, where applicable, online payment providers. These providers only use your data to the extent strictly necessary for their task.

6. Cookies

The Site may use cookies or similar technologies to ensure it works properly (for example, remembering your cart contents) and, where applicable, to measure traffic. You can configure your browser to refuse cookies; some features of the Site may then be limited.

7. Retention Period

Your data is kept for as long as necessary for the purposes described above, in particular for the duration of our business relationship, plus any legal retention periods applicable to accounting and commercial records. Data related to a one-off exchange (a contact message) is kept for as long as needed to handle your request.

8. Your Rights

In accordance with Malagasy law n° 2014-038 on the protection of personal data, you have the right to access, rectify and delete your data, as well as the right to object to its use for marketing purposes. To exercise these rights, simply contact us using the details below.

9. Security

We implement reasonable technical and organizational measures to protect your data against loss, unauthorized access or disclosure. However, no method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Changes to This Policy

This Privacy Policy may be updated at any time, in particular to reflect changes to the Site or to applicable regulations. The date of the last update appears at the top of this page.

11. Contact

For any question regarding this Privacy Policy or the use of your data, you can reach us by email at [email protected] or via WhatsApp at +261341527197.